
State Farm® Insurance Agent Torin Lucas
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jolene Ringelstein
March 25, 2025
"I worked with Emily to set up a new policy. She was so helpful and showed so much patience answering all my questions and addressing all my concerns."
Elizabeth Bigham
March 1, 2025
"Jennifer Knibbs was very helpful and all the staff were friendly."
Carrie Bigham
March 1, 2025
"Jen Knibbs was very helpful. I had a great experience with all the staff. They are all very helpful and friendly."
Christine Stio
February 28, 2025
"Amazing caring & knowledgeable staff!! They work tirelessly to give the best customer service & coverage for your insurance plans while educating you on the different choices available!"
"Thank you for the review! "
zonya jensen
February 27, 2025
"Always courteous and willing to help in any way."
"Thank you for the review! "
Javier Dominguez
February 27, 2025
"Awesome very good agent 👍"
"Thank you for the review! "
Patrick Crook
February 20, 2025
"Very friendly and helpful!"
"Thank you for the review! "
Roosevelt Simmons
February 20, 2025
"I work with Emily and she was very helpful in helping me to get started with switching over to state farm for my auto and home owners insurance."
"Thank you for the review! Glad we were able to help with your auto and home insurance! "
jacque clark
February 19, 2025
"My local agent in Georgia referred me to the Torin Lucas Agency to help me with my relocation to NY. Daniel reviewed with me the coverage I needed for the move and arranged my new coverage quickly and simply. I already like working with Daniel and the team!"
"Thank you so much for the review! So happy we were able to help with your insurance after your relocation to New York! We are here if you need any good chicken wing recommendations! "
Bruce Glena
February 18, 2025
"Great people Great service 👍🏻"
"Thank you for the review! "
Joseph Nasca
February 4, 2025
"Daniel was extremely thorough and went through all the available coverages and helped determine where additional coverage was beneficial. Highly recommend these folks for your insurance needs"
"Thank you for the review! "
Alan Wagschal
February 3, 2025
"I dealt with Emily H and my customer experience was great"
"Thank you for the review! "
Shane Knibbs
January 31, 2025
"10 out of 10!! I was in need of Home Owners Insurance. Jen is great to work with, great agent, great person and is super helpfull and worked with me on getting the coverage my home needed. Excellent customer service"
"Thank you for the review! "
Zachary Campbell
January 30, 2025
"Super helpful, friendly, and personable staff. Always excellent service. Would recommend to all of my friends and family."
"Thank you for the review! "
Val Joslin
January 30, 2025
"Torin Lucas State Farm has been a great agency to work with! I appreciate their commitment to customer service and the staff’s expertise. Always a great experience. Great team! Thanks for all you do!"
"Hi Val - Thank you for the review! "
Jonathan Joslin
January 30, 2025
"Good group of people! Efficient, knowledgeable, and friendly!"
"Thank you for the review! "
Sara Knibbs
January 30, 2025
"My husband and I had a phenomenal experience purchasing our homeowners insurance with Jen Knibbs. She made the process so easy and understanding. Could not have asked for a better experience. Highly recommend her for all your insurance needs."
"Thank you for the review! "
Gennadiy Yanovskiy
January 19, 2025
"Thank you Emily for your help. Everything went smoothly without a hitch. Like a walk in the park."
"Thank you for the review! "
Hillary Elleman
January 17, 2025
"Wendy is super helpful and caring!"
"Hi Hillary - Thank you so much for the 5 star review! "
Michael Ransbottom
January 16, 2025
"The team at State Farm has been super helpful and pleasant to work with as we set up insurance for our home purchase. Emily H walked us through all of our options, answered every question, and made sure to follow up with us to make sure everything stayed on track! With so much going on to buy a home, Emily made the home insurance part super easy! Thanks!!"
"Hi Michael - Thank you for the review. Congrats on your new home purchase!! Thanks for choosing us to help with your home insurance. "
hamsawarthiny kanagarathneswaran
January 15, 2025
"I highly recommend Torin Lucas to anyone looking for reliable and trustworthy insurance services.And Emily is always professional, friendly, and quick to respond to any questions or concerns I have ."
"Thank you for the kind words!!"
Todd Poirier
January 15, 2025
"Emily from StateFarm was wonderful! She guided me throughout the process, and provided excellent service by informing me of the all the options for optimizing my coverage and minimizing my monthly payments."
"Thank you for the review!"
Kitty Prouvaire
January 9, 2025
"Working with this office has been a really great experience. They are always incredibly friendly and responsive (including via text - shoutout to Jen!), and are often proactive about making sure I’m getting all the discounts I’m eligible for. I recommend them any time someone asks me about my car and/or renter’s insurance."
"Thank you so much for the kind words!! - Torin"
Gregory Higgins
December 10, 2024
"Personally, I Had a horrible experience. I Would never recommend State Farm to a friend or family. This is just my subjective experience and everyone can have a different one. But I did not have a good experience"
"Hi Gregory - I am so sorry to hear that you had a poor experience with State Farm. I tried to find your account in my office to see if I could help with your overall experience, but I am unable to locate your account. I would appreciate the opportunity to help connect you with the office that you work with. Thank you! - Torin "
Izzy
July 18, 2024
"Love this office. Very friendly staff"
"Thank you, Izzy! It truly brightens our day to hear that you love our office and find our staff friendly. We’re honored to have you as a valued customer. - Torin Lucas - State Farm Insurance Agent, Getzville, NY"