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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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June 19, 2024

5  out of  5 rating by STS
"Greetings from California! Thank you, Torin Lucas State Farm, for your outstanding service over the years. I highly recommend them to anyone in need of reliable and caring insurance services in the Western NY area."
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Matt K

December 4, 2023

1  out of  5 rating by Matt K
"Thanks a lot. I bet illegal immigrants can insure a vehicle. I have no points or accidents and can't insure my '94 Buick! Damn Communists run this business!!"
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Jami Ervin

April 14, 2023

5  out of  5 rating by Jami Ervin
"I cannot recommend Agent Torin and ESPECIALLY Wendy at his Crosspoint office! We have been with State Farm for ages and experienced exceptional service when we transferred our policies to Torin's office. Right away they were warm welcoming & knowledgeable! Most recently I was at the DMV getting my new NYS plates, when I found out that I needed a new ID card ASAP! I called the office from the DMV counter, wendy answered the phone & took care of everything immediately and all was resolved - she was a lifesaver! It really is true - Like a good neighbor State Farm is there!"
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Patrick Flesher

January 13, 2023

5  out of  5 rating by Patrick Flesher
"I am thrilled to have my insurance through this State Farm shop, located at N French at Crosspoint. The reason it's so amazing is their low rates, their customer service, and the best reason is a representative named Shelby. Literally just answered the phone in the last 5 minutes of the day on a Friday, and helped me with a problem that was complex. I would hope but am often disappointed there were more people excited about their job, but I think I've only experienced one recently and that's Shelby. Call for an insurance quote today!!"