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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jolene Ringelstein

Jolene Ringelstein

March 25, 2025

5  out of  5
rating by Jolene Ringelstein
"I worked with Emily to set up a new policy. She was so helpful and showed so much patience answering all my questions and addressing all my concerns."
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Elizabeth Bigham

March 1, 2025

5  out of  5
rating by Elizabeth Bigham
"Jennifer Knibbs was very helpful and all the staff were friendly."
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Carrie Bigham

March 1, 2025

5  out of  5
rating by Carrie Bigham
"Jen Knibbs was very helpful. I had a great experience with all the staff. They are all very helpful and friendly."
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Christine Stio

February 28, 2025

5  out of  5
rating by Christine Stio
"Amazing caring & knowledgeable staff!! They work tirelessly to give the best customer service & coverage for your insurance plans while educating you on the different choices available!"
We responded:
"Thank you for the review! "
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zonya jensen

February 27, 2025

5  out of  5
rating by zonya jensen
"Always courteous and willing to help in any way."
We responded:
"Thank you for the review! "
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Javier Dominguez

February 27, 2025

5  out of  5
rating by Javier Dominguez
"Awesome very good agent 👍"
We responded:
"Thank you for the review! "
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Patrick Crook

February 20, 2025

4  out of  5
rating by Patrick Crook
"Very friendly and helpful!"
We responded:
"Thank you for the review! "
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Roosevelt Simmons

February 20, 2025

4  out of  5
rating by Roosevelt Simmons
"I work with Emily and she was very helpful in helping me to get started with switching over to state farm for my auto and home owners insurance."
We responded:
"Thank you for the review! Glad we were able to help with your auto and home insurance! "
Profile photo of jacque clark

jacque clark

February 19, 2025

5  out of  5
rating by jacque clark
"My local agent in Georgia referred me to the Torin Lucas Agency to help me with my relocation to NY. Daniel reviewed with me the coverage I needed for the move and arranged my new coverage quickly and simply. I already like working with Daniel and the team!"
We responded:
"Thank you so much for the review! So happy we were able to help with your insurance after your relocation to New York! We are here if you need any good chicken wing recommendations! "
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Bruce Glena

February 18, 2025

5  out of  5
rating by Bruce Glena
"Great people Great service 👍🏻"
We responded:
"Thank you for the review! "
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Joseph Nasca

February 4, 2025

5  out of  5
rating by Joseph Nasca
"Daniel was extremely thorough and went through all the available coverages and helped determine where additional coverage was beneficial. Highly recommend these folks for your insurance needs"
We responded:
"Thank you for the review! "
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Alan Wagschal

February 3, 2025

3  out of  5
rating by Alan Wagschal
"I dealt with Emily H and my customer experience was great"
We responded:
"Thank you for the review! "
Profile photo of Shane Knibbs

Shane Knibbs

January 31, 2025

5  out of  5
rating by Shane Knibbs
"10 out of 10!! I was in need of Home Owners Insurance. Jen is great to work with, great agent, great person and is super helpfull and worked with me on getting the coverage my home needed. Excellent customer service"
We responded:
"Thank you for the review! "
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Zachary Campbell

January 30, 2025

5  out of  5
rating by Zachary Campbell
"Super helpful, friendly, and personable staff. Always excellent service. Would recommend to all of my friends and family."
We responded:
"Thank you for the review! "
Profile photo of Val Joslin

Val Joslin

January 30, 2025

5  out of  5
rating by Val Joslin
"Torin Lucas State Farm has been a great agency to work with! I appreciate their commitment to customer service and the staff’s expertise. Always a great experience. Great team! Thanks for all you do!"
We responded:
"Hi Val - Thank you for the review! "
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Jonathan Joslin

January 30, 2025

5  out of  5
rating by Jonathan Joslin
"Good group of people! Efficient, knowledgeable, and friendly!"
We responded:
"Thank you for the review! "
Profile photo of Sara Knibbs

Sara Knibbs

January 30, 2025

5  out of  5
rating by Sara Knibbs
"My husband and I had a phenomenal experience purchasing our homeowners insurance with Jen Knibbs. She made the process so easy and understanding. Could not have asked for a better experience. Highly recommend her for all your insurance needs."
We responded:
"Thank you for the review! "
Profile photo of Gennadiy Yanovskiy

Gennadiy Yanovskiy

January 19, 2025

5  out of  5
rating by Gennadiy Yanovskiy
"Thank you Emily for your help. Everything went smoothly without a hitch. Like a walk in the park."
We responded:
"Thank you for the review! "
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Hillary Elleman

January 17, 2025

5  out of  5
rating by Hillary Elleman
"Wendy is super helpful and caring!"
We responded:
"Hi Hillary - Thank you so much for the 5 star review! "
Profile photo of Michael Ransbottom

Michael Ransbottom

January 16, 2025

5  out of  5
rating by Michael Ransbottom
"The team at State Farm has been super helpful and pleasant to work with as we set up insurance for our home purchase. Emily H walked us through all of our options, answered every question, and made sure to follow up with us to make sure everything stayed on track! With so much going on to buy a home, Emily made the home insurance part super easy! Thanks!!"
We responded:
"Hi Michael - Thank you for the review. Congrats on your new home purchase!! Thanks for choosing us to help with your home insurance. "
Profile photo of hamsawarthiny kanagarathneswaran

hamsawarthiny kanagarathneswaran

January 15, 2025

5  out of  5
rating by hamsawarthiny kanagarathneswaran
"I highly recommend Torin Lucas to anyone looking for reliable and trustworthy insurance services.And Emily is always professional, friendly, and quick to respond to any questions or concerns I have ."
We responded:
"Thank you for the kind words!!"
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Todd Poirier

January 15, 2025

5  out of  5
rating by Todd Poirier
"Emily from StateFarm was wonderful! She guided me throughout the process, and provided excellent service by informing me of the all the options for optimizing my coverage and minimizing my monthly payments."
We responded:
"Thank you for the review!"
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Kitty Prouvaire

January 9, 2025

5  out of  5
rating by Kitty Prouvaire
"Working with this office has been a really great experience. They are always incredibly friendly and responsive (including via text - shoutout to Jen!), and are often proactive about making sure I’m getting all the discounts I’m eligible for. I recommend them any time someone asks me about my car and/or renter’s insurance."
We responded:
"Thank you so much for the kind words!! - Torin"
Profile photo of Gregory Higgins

Gregory Higgins

December 10, 2024

1  out of  5
rating by Gregory Higgins
"Personally, I Had a horrible experience. I Would never recommend State Farm to a friend or family. This is just my subjective experience and everyone can have a different one. But I did not have a good experience"
We responded:
"Hi Gregory - I am so sorry to hear that you had a poor experience with State Farm. I tried to find your account in my office to see if I could help with your overall experience, but I am unable to locate your account. I would appreciate the opportunity to help connect you with the office that you work with. Thank you! - Torin "
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Izzy

July 18, 2024

5  out of  5
rating by Izzy
"Love this office. Very friendly staff"
We responded:
"Thank you, Izzy! It truly brightens our day to hear that you love our office and find our staff friendly. We’re honored to have you as a valued customer. - Torin Lucas - State Farm Insurance Agent, Getzville, NY"